Testimonials
“I thought I would share my transition from Traditional landlines to Pegasus (PCS) VOIP for my office and how easy PCS made the transition. I had five lines into my one office. 4 lines and 1 fax line. I also had one internet line from Century Link, I had to change internet 2 years ago so I was under a 24 month contract. I just switched. I cringed every time I wrote the check to Century Link. PCS transition went very well. Ported 2 lines and the fax. Thanks to my FCA colleagues who provided experience with their transition. Make the switch if you have not!”
– David Richards
“Delivering the highest level of customer service to our clients is a key element of maintaining a successful Liberty Tax franchise. Recently, I made the choice to implement a PCS call center as another asset to my organization. Our goals in using a PCS call center are to increase our customer retention by establishing better standards of communication, grow our business through organized marketing outreach campaigns, and improve the in-store experience for our clients by utilizing our internal refund hotline to minimize unnecessary distractions for our preparers. One of the best features of PCS call center is the increased managerial oversight that we get with the performance reports and call activity logs in the PCS account management portal. With these features, we can track the productivity of our 25 call center agents, allowing us more transparency to “monitor results and react.” The PCS call center creates a streamlined, easy-to-use, efficient way for us to execute and achieve our customer service goals. Setting up the PCS call center was a smooth transition, because two of the PCS team flew to our city to install the equipment and Tamer trained me and my staff on the key points of running a call center. The training covered all the details of the operation of the call center; including how to find and hire agents, developing shared calendars and scheduling, how to translate activity reports into payroll savings and much more beneficial information about making the most of our new call center.”
– Mr. Bablu Shahabuddin’s
“Because service to me is #1, I have chosen to honor PCS’s integrity, passion, and most importantly, knowledge.”
– Margaret Taylor
“Scared to make a transition from our very outdated phone system, as a luxury real estate brand, we knew we needed to upgrade and become more advanced and efficient for our clients and staff. After speaking with the consultants and tech staff at PCS, we were sold on all the amazing details and smooth transition this company claimed to provide. Three weeks later, we are happy to say, the transition was seamless and the customer service has been a big WOW factor for us. If we had any questions, one of several consultants (which we were familiar with) were on demand to help. The call paths provided our business with the exact functions we needed, plus everything is very user friendly. We are so happy to have made the transition for our company and our clients. Thank you PCS!”
– Lindsey Johnson
Lipman Sotheby’s International Realty
“Until I was introduced to PCS last year, I used several expensive and hard to manage phone systems for my real estate brokerage. I have been extremely happy with the platform that PCS offers. It is cost effective, easy to manage and comes with equipment that allows easy one touch transfer to my agents out in the field. I highly recommend PCS to any broker looking to implement an affordable and easy to manage phone system.”
– Mike Cannuscio, Managing Partner/Broker
Harborside Sotheby’s International Realty
“PCS VOIP is the way to go! I have been using a similar service for the past few years and was paying 3 times more than I am paying with PCS. Very simple math … $2500 in my pocket and they also now pay for my RS Premium Membership… So $3000 saved a year!! No brainier!
The support staff was amazing during our transition and they reprogrammed all of our phones to work with their system. I was skeptical at first but since they were at RS Expo I gave them a shot and I am glad I did.”
– Charlie Bournis
Brooklyn, NY
Website: Office 11211 & Office 11206
“This morning I had the pleasure of working with Alyssa! Since Thursday, corporate tech support has been working on the issue of our network not working at our Franklin Blvd office. Last night, after 9:00 pm, the tech came to conclusion that the network problem had to do with our Edgewater router supplied by PCS. Naturally, I was not happy! Alyssa listened to my ranting without complaining or arguing. She then solved my problem. My connectivity network issues had nothing to do with the Edgewater router. No matter how many hours spent by corporate, or them having us move our Cat5 cables, they could not solve the problem. Fifteen (15) minutes with Alyssa did the trick. That time could have been reduced had the franchisee (me) not felt that he had to vent. So, in short Alyssa is my hero! It is to your credit that you have such have the ability to find, hire and retain her. Congratulations and thank you!”
– Wayne L. Stephenson
Liberty Tax Service Franchisee
“We have been using PCS VoIP since shortly after the RS Expo in Orlando. I was most interested in the service because of the auto-attendant features and the after-hours and holiday programming. After a couple of hours of very thorough training we were all set up. The PCS VoIP service has been more reliable and more clear than our old digital line with Spectrum and it allows far fewer junk calls through to our staff. This means my counter personnel can focus on the customer in front of them rather than answering 12-15 “robo calls” every day1 Billing is simple and consistent and Tech Support has been solid on the rare occasion when we needed them shortly after setup. Throw in the fact that they are paying for my RS Premium Membership and this program is a no-brainer. Get it done now- before Peak season kicks off!”
– Rajan Dorasami
RSA Member Advisory Council
“I signed up for PCS at the H & R Block Convention in 2017. I was skeptical about changing and didn’t quite understand the setup. Due to pricing, I decided to give it a try.I have not been disappointed. This telephone service is very overwhelming with all the functions available and can handle many offices together. I had lots of help from the PCS staff, especially Gina, and could not ask for more courteous or friendlier people to walk me through some of the functions as well as changing them when they weren’t what I needed. Larry was so patient with me as well when setting my features up the first time. Thank you to a great team of professionals. I look forward to a long future.”
– Donna
Near Austin, TX
“ We started our switch this month. We’re going to save about $600”
– Mario Abreu
“To Whom It May Concern:
Our transition from an old phone system to VoIP with PCS was well-orchestrated by PCS. We had little knowledge of the new protocol and PCS staff was understanding and very helpful. I would recommend their services without reservation.”
– Barry Gillespie, President
ERA-Gillespie Real Estate
“The service I received this year was excellent!! VoIP through PCS has saved me a ton of money.”
– Steve Doletzky
Fanatic University
“It’s about time to have a product replacing AT&T, Spint, and Verizon. Not only is it unlimited, but my price doesn’t change from month to month. I am increasing my revenue by not missing a call.”
– David Rocci
“As someone who has been working with Liberty long enough to experience the good and bad of a tax season, I find myself always coming back to John Hewitt’s Top Ten. I have found that calling our customers is not only a great way to keep high retention but ESSENTIAL to growing our business.
This year we added two Call Center phones from PCS and trained two employees to only make calls, first to those that filed last year and then to follow up with current customers during the season. By focusing on finding people with good calling skills and who were personable I was able to be confident that all of our calls were being made and in a way that reflected the kind of customer services we believe in.
The results of our new Call Center were an obvious growth in retention and an overall increase in business. Many people, when asked about how they heard about Liberty, stated that they had received a call from the “Friendly Call Center Lady” and came in as soon as they got their forms to file.
The Call Center helped us monitor our performance during the year as well. By making follow-up calls in the 48 hour window instead of when a tax preparer finally got around to it, we were able to get fresh feedback from our customers about our service and our employees. This helped us identify our strengths and weaknesses immediately and correct behavior or office procedure daily.
With any new change in technology or procedure in the office there will always be problems that arise. That being said, the staff at PCS was extremely helpful in troubleshooting any issues, as well as putting in the long hours needed to adjust or repair anything that was keeping our operation from running 100%. Tamer and his staff were approachable for any questions and worked hard to make sure my service was satisfactory.
Overall I can say that the Call Center will be a great tool for expanding our customer base and our total revenue. I look forward to working with Pegasus in the future and having increasingly profitable tax seasons due to the relationship between PCS and Liberty. Thanks for everything.”
– Jacob Clutter, General Manager
Liberty Tax Service Russellville/ Morrilton/ Clinton/Heber Springs, AR
“We recently converted 2 of our office locations to PCS for our phone service. I am so please with their company. Not only for the great savings, which was the main reason for the switch, but their excellent customer service as well. Our cost savings is roughly 55%. The features on our phone also allowed us to discontinue our after- hours answering service, an additional cost savings, while giving us complete control over mail boxes, after hour answering choices, etc. During the switch over process, there were a few bumps in the road (not the fault of PCS) and they were quick to have a team of people helping resolve the issue. Sarah Graves was great in explaining their service, and also helping customize our needs to what they have to offer. I highly recommend PCS for business telephone needs.”
– Shirley Moorman, Operations Director
Glacier Sotheby’s International Realty
Email: smoorman[@]glaciersir.com
“2012 was the first year we used the phone system that PCS has created. The result was fantastic. I wish I hadn’t waited until this year. This year was my 5th tax season with LTS and during that time period we grew from 2 locations in year 1 to 8 locations in 2012. PCS gave us the ability to gain more customers and lower our overall phone costs. PCS gave us the capability to incorporate a central call center to handle the call volume during first peak and allowed my staff to focus on excellent customer service to the customers sitting in front of them. PCS has rejuvenated my vision of expansion. The team was always there for me when I needed them. With the system that PCS has created and the support they provide, they have helped improve our overall public perception as being a class act… which in turn has created many raving fans!”
– Chris Beckett
“Our PCS VoIP works perfectly and has saved us roughly 25% from
previous phone bills.”
– Roman Slipatchuk
1st degree connection1stProduct Development / Marketing at Priceless Ink / also Neck Sofa, Inc.
“Any Lab Test Now selected PCS VoIP as our preferred VoIP provider due to the excellent customer service, the ability to scale from one franchise location to multiple units, and the competitive pricing. I would highly recommend PCS VoIP for franchise systems looking for a cost effective solution with a “hands on” approach of working with franchisees.”
– Clarissa Bradstock | CEO
Chair, Southeast Franchise Forum
ANY LAB TEST NOW | https://es.anylabtestnow.com/
“We get up every morning always on the lookout for new products or improvement on an offering that is already out there. This is going to allow us to do 1 of 3 things: Save money, make money, or learn how to be better owner operators. Our tagline has always been save, earn, learn…Everybody needs state of the art phone technology and connectivity in order to help (members) be more efficient at the store level…PCS VoIP is a good fit for us, Charlie, Boris, and other Council Members, have confirmed they use the service and to other people have nothing but good stuff to say about the service.”
– Brandon Gale, President
Retail Shipping Associates (RSA)
Link to the testimonial: https://www.rscentral.org/Suppliers/Supplier-Directory/uc/info/ItemID/170
