The aftershocks of the COVID-19 pandemic continue to rock the global economy. Following the shutdowns of 2020 and the supply chain challenges of 2021, another wave of disruptions is now breaking over businesses around the world: rising input prices. Wherever you look, the prices of essential materials, products, and services are shooting up at …
VoIP stands for Voice Over Internet Protocol. VoIP phones are designed to carry phone calls over the internet, instead of a landline. These phones can easily be connected to a modem or router using an Ethernet cable. A VoIP phone is any phone that makes and receives calls using the internet. Instead of a …
PCS VoIP SMS Overview In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and SMS opens up an essential communication channel using your business phone number. SMS protects your employee’s personal contact information, gives …
VoIP didn’t become a viable solution from the get-go. Its development required decades of research, experimentation, and technological evolution before it would become a mainstream option. In the past, VoIP struggled to prove its reliability, even with unreliable internet connection. Since then, the technology has improved dramatically, as have the methods and connections used to …
Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve. What Is It? Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials …
For many of us, SMS text messaging isn’t just accepted — it’s become our preferred mode of communication. And as SMS becomes more commonplace, more and more businesses are embracing what SMS has to offer, and are integrating this technology into their communications services with impressive results. There are plenty of good reasons for this. …
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When choosing a phone system, businesses are often faced with one critical decision: Go with an on-premise or cloud-based solution? With an on-premise solution, your phone system is centrally stored at your location, and you’re responsible for service and maintenance. On the other hand, a cloud-based solution uses your Internet connection to connect to …
Ever feel like every time you step away from your desk, you return to a heap of missed calls and voicemails? Have you ever missed time sensitive or important information because you didn’t have time to listen to all your missed messages? With PCS Voice to Text visual voicemail transcription, employees can read …
We have all been there. You’re at the office, totally on a roll working on a project and out of nowhere, the WiFi cuts out. You’re about to step into the subway or take off on a plane, when you realize you forgot your book and don’t have anything to do on your trip. You’re …
Session Initiation Protocol or SIP is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. In IP and traditional telephony, network engineers have always made a clear distinction between two different phases of a voice call. The first phase is “call setup,” and includes all …
