Customer Support 3 Important Qualities of Customer Service Professionalism Why is Customer Support so important here at PCSVoIP? We believe professionalism is a basic skill every employee should possess. It’s especially vital for customer service agents because polite behavior and good judgment can improve customer satisfaction. Customer service representatives are often the face …
Being in the tech industry, you can be affected in many different ways. PCSVoIP believes you can be affected by external factors like the inflation crisis or something internal like not having enough material to make your product. Since the year 2020, there has been a global chip shortage causing every tech company to be …
Isn’t it impressive how we are already almost into our third month of the year? With 2023 being a highly anticipated year for a fresh start in the tech industry and PCSVoIP, there are a few VoIP(Voice Over Internet Protocol) or telecommunication trends that are going to stand out in certain businesses. That’s only if they …
How fun for the people of the world to survive a pandemic and then add inflation to the mix? Whose idea was this anyway? We are sure everyone is filled with the same question these days, why? Or why me? It isn’t just you, it’s almost the whole world and it has its effect on …
Communication is a critical component to the success of any business, and ensuring that your communications system remains up and running at all times is of utmost importance. VoIP communication and information technology are fast becoming a must in the corporate and business enterprises of today’s market. The world and its industries are progressing, functioning …
When you speak on the phone, it’s natural to believe that it’s a private conversation between you and the person on the other end of the line. However, do you know what mechanisms are employed to deliver this confidentiality? And how confident can you truly be in these security measures? Lately there have …
Average Hold Time (AHT), also known as on-hold time, is a common contact center metric which measures the average time a customer spends on hold before speaking to an agent. The average hold time helps measure efficiency and customer response rates. For a positive customer experience, it is important that a customer spends less …
How to calculate average hold time of a VoIP Call? Read More »
Robocalls are an everyday annoyance for the majority of Americans. In June, more than 4.3 billion robocalls were placed. The high volume of robocalls is affecting trust in voice calling, damaging the chances of businesses engaging with customers. Robocalls are not the only type of unwanted call. The category also includes fraudulent (scam) calls, as …
