Blogs | PCS VoIP

Does your company phone have a busy signal in this day and age?

Have you ever wondered what makes VoIP so desirable? VoIP calls are cheaper than traditional landline calls, and you can use multiple numbers via PCS VoIP’s phone service. PCS VoIP lets you have multiple phone numbers so that your customers have multiple call paths while trying to reach your company. If your company

Does your company phone have a busy signal in this day and age? Read More »

Is Working From Home The Best Option?

Blogs / PCS VoIP

Working from home used to be a luxury only tech companies or more advanced businesses could offer to their staff. After the Covid-19 Pandemic began, most businesses were able to shift to a remote, or work from home schedule. Some businesses were able to make the change permanent, while others will

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Features of SMS with PCS VoIP

Blogs / PCS VoIP

As businesses and their customers become increasingly mobile & on-the-go, it’s essential to have tools that make it easy to stay connected, productive & engaged. With PCS VoIP SMS, text messages can be sent, received and stored right from the browser client and mobile app — all from a business phone number that protects

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What does VoIP mean anyway?

Blogs / PCS VoIP

VoIP has completely transformed the ways in which we stay in touch with one another. Gone are the days where you had to find a pay phone or purchase a calling card in order to make a phone call. Nowadays, VoIP providers enable people to simply dial their loved ones no matter where they

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Call Center Benefits Are On The Rise

Blogs / PCS VoIP

The call center industry has historically been plagued by high employee turnover rates. Some companies seemed to overcome those rates in years prior to the pandemic, which sent those numbers tanking all over again. Now, many call center employees are working in isolated areas and dealing with customers who are becoming more demanding. As

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Automatic Call Distribution Report

Blogs / PCS VoIP

In my opinion Automatic Call Distribution (ACD) Report is the most useful tool for any business. It allows you to run the report for your system on pretty much any activity. You can see how many calls you receive, or make as a group, or individually. How long your customers are on hold before they

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Customers Are Seeking Integrated Customer Experience Platforms

Blogs / PCS VoIP

What will customer service look like once the COVID-19 pandemic is over? Customers will disregard the parts they don’t like – like not being able to enter physical stores during busy times – but they’re likely to want to keep the parts they do like, such as more digital customer

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Mobility Mastered

Blogs / PCS VoIP

Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features from: Cloud extensions Find me Follow me Group and simultaneous ring Voicemail to email Full call center capabilities Listen live All designed to help you conduct business anywhere through any device. Our products and services are customer

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What Makes PCS The Clear Choice?

Blogs / PCS VoIP

IT’S EASY TO USE. FEATURE RICH. FUTURE-PROOF. That is what you get from PCS right out of the box. Easily accessible via any modern web browser or mobile device, our feature rich platform helps to improve your communications, streamline you business processes, and facilitates your growth and success. In addition, our support for our clients

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