What will customer service look like once the COVID-19 pandemic is over? Customers will disregard the parts they don’t like – like not being able to enter physical stores during busy times – but they’re likely to want to keep the parts they do like, such as more digital customer …
Customers Are Seeking Integrated Customer Experience Platforms Read More »
Mobility is paramount in today’s business world. Keep your company connected with a wide array of mobile features from: Cloud extensions Find me Follow me Group and simultaneous ring Voicemail to email Full call center capabilities Listen live All designed to help you conduct business anywhere through any device. Our products and services are customer …
IT’S EASY TO USE. FEATURE RICH. FUTURE-PROOF. That is what you get from PCS right out of the box. Easily accessible via any modern web browser or mobile device, our feature rich platform helps to improve your communications, streamline you business processes, and facilitates your growth and success. In addition, our support for our clients …
The communications industry is undergoing an unprecedented phase of technological innovations. Cloud products and services continue to flip the industry on its head, putting you in control. These solutions enable your company to leverage the latest features and capabilities, which are extremely easy to use and very cost effective. Experience explosive growth through a proven …
With more and more businesses moving to remote workforces, the need for effective, reliable communication and collaboration is more important than ever. You need comprehensive tools that allow you stay connected to your business from anywhere, any time, and virtually any device. PCS VoIP UC Client is a Unified Communications solution that combines calling, chat, …
Hello, We’re writing to reach out with helpful information and resources. As we all navigate the personal and business implications of COVID-19, continuing to meet your unique needs in these uncertain times is of the utmost importance to us. The spread of COVID-19 is having a broad impact on people across the country including their …
The telephone is an important part of the communication tool kit in any business; it has been used for a good reason for more than a century. However, in today’s business world, the cost of traditional telephone systems can drive your company down. Wouldn’t it be nice if there was an alternative? Well, there is. …
There is a plethora of financial benefits that come with a Voice over IP (VoIP) system for businesses. Business owners can save a lot on their phone bill by availing a VoIP system. So many businesses have shifted to this innovative technology and are endorsing the idea of using VoIP for the whole company. There …
Although Voice over IP (VoIP) is an innovative technology that comes with a plethora of benefits, there are still some potential issues that may occur that can cause hurdles in the communication system. These problems occur either due to cyber attacks, a breach in the firewall, or a congested network system. Listed below are just …
Why a University should not invest in an on-site PBX? Read More »
Are you worried about losing your Internet access in the case of a disaster and not being able to make or receive calls? Building your own Voice over IP disaster plans can be of great ease and convenience for you. Therefore, for the difficult times, you must be prepared beforehand to deal with emergency situations. …
Which VoIP disaster plans should you follow in case of an emergency? Read More »
