- Internal presentation: allows your business(es) to save money on labor by having one point of contact at your central location while presenting as call received to the location they contacted. Centralized customer support and order taking.
- Auto Attendant: offers the ease of answering frequently asked questions without being disrupted from your main lines of business. Answers to questions such as address location, business hours, and department specific transfers are offered in this feature while still allowing your customers to speak to a live person for any other questions they may have.
- Reporting: allows you to run the reports on individual reps to see their productivity and closing ratio. The instantaneous reports save you time and effort so management can interfere and fix the problem before it becomes too forgone.
- Phone Number Reporting: shows the ROI on variety of marketing campaigns. Gives user a clear indication on how marketing funds should be allocated, increased, decreased, withdrawn. Provides solid and clear numbers independent from any marketing firms or services. Compassing with received sales will also provide the conversion rates and spotlight any problems or successes with marketing or sales. Reports are available instantly on hourly, daily, weekly, monthly and so on bases.
- Listen Live and Drop: gives management and trainers the opportunity to listen in on sales calls in real time to confirm the effectiveness of the sales training. This feature guarantees fast improvement with proper feedback from management and trainers. As an extra benefit this service provides is the ability to whisper to a sales rep during the training and assist in closing the sale simultaneously. Guaranteed to create the best training results in shortest amount of time.
- Call Recording: offers the ability to record calls for a variety of different reasons including training purposes. Very effective way to improve sales skills quickly and effectively.
- Hold Music: allows customized messaging related to holidays or marketing. Gives retailers the ability to advertise their business and specials while customer is on hold. Messages can be changed with ease and as ofter as the user wishes.
- Voicemail to email: allows instantly receive voice mails on a smart phone and return the calls within minutes. According to MIT research returning customer calls within first 15 minutes increases customer retention rate by 361%. And returning calls to prospects within 15 minutes increasing the closing ratio by 93%.
Some customers have reported increase in revenue by almost 20% within fist 3 months simply by applying those features properly and consistently to the sales and marketing efforts.
