Although Voice over IP (VoIP) is an innovative technology that comes with a plethora of benefits, there are still some potential issues that may occur that can cause hurdles in the communication system. These problems occur either due to cyber attacks, a breach in the firewall, or a congested network system. Listed below are just some of the issues that can plague VoIP and why a university should not invest in an on-site PBX system:
- Security issues
In the case of any potential cyber attacks in VoIP, the responsibility of the attack would be on the university, and this can cause a great deal of problems for management. However, in the case of a hosted PBX, the responsibility of countering the attack and providing security to the users will lie with the host. The host company will be responsible for using firewalls and reliable cyber attack detection systems for this purpose. - Traffic management
Another important factor that could impede the smooth workings of on-site Voice over IP systems is the excessive amount of traffic. If the university has a large student population, then it is possible that the traffic volume will get too huge and the data networks will be flooded. In the case of a hosted PBX, the host company will be able to solve the problem and scale up the system according to the student population and the needs of the university. - Scalability
It is harder to scale up the on-site PBX system because it requires you to change the entire setup. If slow dialing and bad voice quality occurs, it is easier to ask the host company to scale the system up for a better VoIP experience. - Set up and maintenance
If you are going to use a hosted PBX service for a university, it has the potential to save you quite a bit of money. A hosted PBX doesn’t need a separate place for working and operation, so there is no need for any rooms or cabinets for the installations. Most importantly, the maintenance is handled by the host company.
