How fun for the people of the world to survive a pandemic and then add inflation to the mix? Whose idea was this anyway? We are sure everyone is filled with the same question these days, why? Or why me? It isn’t just you, it’s almost the whole world and it has its effect on […]
How does Inflation Affect Technology? Read More »
Communication is a critical component to the success of any business, and ensuring that your communications system remains up and running at all times is of utmost importance. VoIP communication and information technology are fast becoming a must in the corporate and business enterprises of today’s market. The world and its industries are progressing, functioning
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When you speak on the phone, it’s natural to believe that it’s a private conversation between you and the person on the other end of the line. However, do you know what mechanisms are employed to deliver this confidentiality? And how confident can you truly be in these security measures? Lately there have
Is Your Phone Conversation Private? Read More »
Average Hold Time (AHT), also known as on-hold time, is a common contact center metric which measures the average time a customer spends on hold before speaking to an agent. The average hold time helps measure efficiency and customer response rates. For a positive customer experience, it is important that a customer spends less
How to calculate average hold time of a VoIP Call? Read More »
Robocalls are an everyday annoyance for the majority of Americans. In June, more than 4.3 billion robocalls were placed. The high volume of robocalls is affecting trust in voice calling, damaging the chances of businesses engaging with customers. Robocalls are not the only type of unwanted call. The category also includes fraudulent (scam) calls, as
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The aftershocks of the COVID-19 pandemic continue to rock the global economy. Following the shutdowns of 2020 and the supply chain challenges of 2021, another wave of disruptions is now breaking over businesses around the world: rising input prices. Wherever you look, the prices of essential materials, products, and services are shooting up at
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VoIP stands for Voice Over Internet Protocol. VoIP phones are designed to carry phone calls over the internet, instead of a landline. These phones can easily be connected to a modem or router using an Ethernet cable. A VoIP phone is any phone that makes and receives calls using the internet. Instead of a
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PCS VoIP SMS Overview In an increasingly mobile world, businesses need convenient and quick ways to connect and communicate with customers. Customers’ preference for using text messages to contact businesses is growing rapidly, and SMS opens up an essential communication channel using your business phone number. SMS protects your employee’s personal contact information, gives
Fast, Easy, Business Texting via PCS VoIP Read More »
