VoIP didn’t become a viable solution from the get-go. Its development required decades of research, experimentation, and technological evolution before it would become a mainstream option. In the past, VoIP struggled to prove its reliability, even with unreliable internet connection. Since then, the technology has improved dramatically, as have the methods and connections used to […]
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Because every Business should have a way to deliver extraordinary Customer Experiences. With Contact Center Essentials, agents and managers can more effectively address incoming voice calls, giving customers the outstanding experience, they deserve. What Is It? Contact Center Essentials is a streamlined, voice-only version of our award-winning Contact Center solution. Unlike its predecessor, Essentials
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For many of us, SMS text messaging isn’t just accepted — it’s become our preferred mode of communication. And as SMS becomes more commonplace, more and more businesses are embracing what SMS has to offer, and are integrating this technology into their communications services with impressive results. There are plenty of good reasons for this.
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When choosing a phone system, businesses are often faced with one critical decision: Go with an on-premise or cloud-based solution? With an on-premise solution, your phone system is centrally stored at your location, and you’re responsible for service and maintenance. On the other hand, a cloud-based solution uses your Internet connection to connect to
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Ever feel like every time you step away from your desk, you return to a heap of missed calls and voicemails? Have you ever missed time sensitive or important information because you didn’t have time to listen to all your missed messages? With PCS Voice to Text visual voicemail transcription, employees can read
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We have all been there. You’re at the office, totally on a roll working on a project and out of nowhere, the WiFi cuts out. You’re about to step into the subway or take off on a plane, when you realize you forgot your book and don’t have anything to do on your trip. You’re
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Session Initiation Protocol or SIP is a signaling protocol used for initiating, maintaining, and terminating real-time sessions that include voice, video and messaging applications. In IP and traditional telephony, network engineers have always made a clear distinction between two different phases of a voice call. The first phase is “call setup,” and includes all
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PCS VoIP provides a number of integrations with other essential business applications to help streamline communications and workflows for you and your employees. Adding new and innovative integrations is an ongoing part of the PCS VoIP platform’s evolution and a high-priority focus for our entire team. We welcome your feedback about the platform’s
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As if cyber officials didn’t already have enough to worry about, investigators are facing a new problem that could have ripple effects for the internet as we know it: the security of undersea cables. The “backbone” of the internet, the data superhighway that connects the world’s online computer networks, is a web of fiber-optic cables. Between
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The Unified Communications as a Service, or UCaaS market is becoming more lucrative than ever. Just twenty years ago UCaaS was referred mostly to voice solutions and was only seen as a replacement for traditional phones. However, it has now transformed to include a host of business communication solutions, including phone, email, voice messaging,
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